Where do you ship?
We ship to United States addresses only. Shipping charges and available methods appear at checkout. We do not offer international shipping.
When will my order ship?
Print-on-demand items typically require 3–7 business days for production before shipment. In-stock items fulfilled from our shop typically ship within 3–5 business days. Our shipping policy estimates 3–5 business days in transit after shipment; carrier delays can affect delivery. Production and transit are separate.
Will everything arrive together?
Apparel is fulfilled by our print partners. Orders that include apparel and handcrafted goods may ship separately and arrive on different days.
How do I choose a T-shirt size?
Check the garment-specific size chart on the product page. Compare the flat chest width and body length with a shirt you already own. Sizes are adult sizes, and fit varies between unisex and contoured women’s styles. Available colors and sizes appear in the product selector.
How should I care for a printed shirt?
Follow its product-specific care guide and garment label. Wash inside out in cold water with similar colors, use low heat or air dry, and avoid ironing directly over the artwork.
How should I use and store soap?
Wet the bar, lather, cleanse, and rinse thoroughly. Allow it to dry on a draining soap dish between uses. Store unused bars in a cool, dry place away from direct sunlight. Review the individual ingredient list before ordering, especially if you have allergies or sensitivities.
How do I use wax melts?
Use an approved wax warmer according to its manufacturer’s directions. Do not add water, place wax directly on a stove, or leave a warmer unattended. Keep wax away from children and pets. Wax melts are home fragrance products and are not for skin use or consumption.
What is included in a Cottage Collection?
Review the selected product and variant for its item list. Contents and choices are described on the listing; props in photographs are not included unless expressly listed.
Can I return an order?
Our policy allows eligible return requests within 30 days of receipt. Items must be unused or unworn, with tags and original packaging. Exceptions include personal care goods, personalized or custom products, sale items, and gift cards for change-of-mind returns. Contact us first. Approved damaged, defective, or incorrect-item issues remain eligible for help.
Who pays return shipping?
Customers pay return shipping for eligible change-of-mind returns. Raynes Cottage covers approved return shipping for damaged, defective, or incorrect items. We do not charge a restocking fee.
Can I cancel an order?
Email us promptly with your order number. Our policy allows requests for unfulfilled items within 24 hours of placing the order. We will confirm whether cancellation can be accommodated; production or fulfillment may prevent cancellation.
How do I contact you?
Email raynedrop.dev@gmail.com, call 775-835-5183, or use our contact form. Include your order number for order questions.
For complete terms, read our shipping policy, return policy, and privacy policy.