Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at raynedrop.dev@gmail.com. Please note that returns will need to be sent to the following address: 507 Darren Way, Fernley NV 89408   

If your return is accepted, we’ll send you instructions on how and where to send your package. For change-of-mind returns, you are responsible for return shipping costs. If we provide a return shipping label, we will disclose any charge for that label before you agree to use it. Raynes Cottage covers approved return shipping for damaged, defective, or incorrect items. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at raynedrop.dev@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept change-of-mind returns on sale items or gift cards. The exclusions above do not prevent you from contacting us about a damaged, defective, or incorrect item, and do not limit rights or remedies available under applicable law.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at raynedrop.dev@gmail.com.

Return fees

We do not charge a restocking fee for approved returns. Return shipping responsibility is described above.

Order cancellations

You may request cancellation of unfulfilled items within 24 hours after placing your order. Email raynedrop.dev@gmail.com promptly with your order number. After that window or once an item is fulfilled, we may be unable to accommodate cancellation. We will confirm whether the cancellation was approved and refund any payment for approved cancelled items to your original payment method. This does not limit cancellation, refund, or other rights available under applicable law, including rights relating to shipment delays.